Privacy Policy

1. Introduction

Welcome to HotelService ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service Request Management System.

2. Information We Collect

2.1 Personal Information

• Name and Contact Details: Full name, email address, phone number, and position/title
• Account Information: Username, password, and security questions
• Business Information: Property/building name, address, registration details

2.2 Operational Data

• Request Information: Service requests, task details, and assignments
• Staff Data: Employee information, roles, departments, and access permissions
• Location Data: Building, floor, and location information for task assignment
• Time Tracking: Work duration, task completion time, and SLA metrics

2.3 Technical Information

• Device Information: IP address, browser type, device identifiers
• Usage Data: Pages visited, features used, time spent on the platform
• Log Data: System events, error reports, and performance metrics

3. How We Use Your Information

We use the collected information for:

• Providing and maintaining our Service Request Management services
• Processing transactions and sending notifications
• Assigning tasks to appropriate staff members
• Tracking service level agreements (SLAs) and performance metrics
• Responding to inquiries and support requests
• Improving our services and developing new features
• Complying with legal obligations
• Preventing fraud and ensuring security

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data:

• With Service Providers: Third-party services that assist our operations
• For Legal Reasons: When required by law or to protect our rights
• With Affiliates: Within our corporate group for operational purposes
• In Business Transfers: In connection with mergers, acquisitions, or sales

5. Data Security

We implement industry-standard security measures including:

• Encryption: SSL/TLS for data in transit
• Access Controls: Role-based access and authentication
• Regular Audits: Security assessments and vulnerability testing
• Data Backup: Regular backups and disaster recovery planning

6. Data Retention

We retain your information for:

• Active Accounts: Throughout your relationship with us
• Legal Requirements: As required by applicable laws (typically 5-10 years)
• Business Needs: Reasonable periods after account termination

7. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correct: Update inaccurate or incomplete information
• Delete: Request removal of your personal data
• Object: Oppose certain data processing activities
• Withdraw Consent: Revoke consent where processing is based on consent
• Complain: Contact data protection authorities

8. Children's Privacy

Our service is not intended for children under 16. We do not knowingly collect data from minors.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or platform notification.

This Privacy Policy is effective as of the "Last Updated" date stated above.